Request a Return

Something not quite right with your order? Let us know below. We read every request personally and reply within 24 hours (on weekdays).

Good news: we’ll send you the right size free of charge.

Let us know which size you need below and we’ll take care of the rest.

We’re sorry to hear that, and we’ll get back to you as soon as possible.

In many cases, we can already offer a suitable solution remotely. We take this seriously, because we truly stand for quality.

Have a photo? Photos help us find a solution faster. After sending this form, you can email your photos to us with one click.

Please reach out to us here before opening a dispute with your bank, card issuer or PayPal. Disputes follow a fixed process that often takes weeks, while we can usually help you within a few days.

Please fill in your order number, email address, reason and a short description.

Thank you, we’ve received your request

We’ll get back to you by email within 24 hours (on weekdays).

Wrong size? We’ll send you the right size free of charge. Keep an eye on your inbox.

In many cases, we can already offer a suitable solution remotely. We take this seriously, because we truly stand for quality.

Have photos of the product?
Send them to us so we can help you even faster.

Email my photos Track my order