Refund policy

Return Period Customers may request a return within 30 days of delivery.

To be eligible for a return:

• Items must be unworn, undamaged, and in resalable condition

• Items may be opened, tried on indoors, or briefly fitted, provided no signs of wear are present

• Original packaging must be included

• Product tags must be attached

All returns must be approved before shipment. Return shipments sent without approval will not be accepted.

Return Authorization & Address Due to the use of multiple fulfillment and warehouse partners, return addresses vary per case.

The return address will only be provided after return approval.

Customers must contact info@gracefulpure-jewelers.com to request a return authorization.

Return Shipping Costs Return shipping responsibility depends on the reason for return:

• Defective or incorrect items:

  • Return shipping is covered by Graceful Pure

  • Replacement or refund is handled per case

• Change of mind, incorrect size, or personal preference:

  • Return shipping costs are the responsibility of the customer

  • Cancellation at the door: $20,- handling fee will be applied when item is returned to our warehouse.

Refunds vs Store Credit

• Change-of-mind returns are refunded to the original payment method after inspection

• Damaged items are eligible for store credit only, unless otherwise determined by Gracefulpure

• Refunds exclude original shipping costs

Refunds are processed within 7–10 business days after inspection.

Damaged or Incorrect Items Damage or incorrect delivery must be reported within 24 hours of delivery. In exceptional cases, this may be extended to 48 hours.

Required evidence:

• Photo evidence (mandatory)

• Video evidence (preferred)

Resolution, including replacement, partial refund, or store credit, is determined on a case-by-case basis depending on the severity of the issue.